what the FAQ

  • How do I mail in my film?

    You can send us your film to our store located at:

    1987 N Carson St, Suite 25, Carson City, NV 89706

  • Local Drop Offs?

    If you are local to Carson City or willing to make the drive from our surrounding areas, we can take all film drop offs in person during business hours.

  • Drop Boxes?

    We have two drop boxes! Our drop box is located just outside of Undead Film Lab in Carson City, NV. Our other dropbox is located with our friends over at the Holland Project in Reno, NV. We collect from the Holland Project every Tuesday before the lab opens; to guarantee pickup, drop off your film by Monday.

    Please scan the QR code on the drop box to place and pay for your order; and attach your order number and phone number to your drop off.

  • How will you deliver my scans?

    Scans will be delivered via email with a link to download your images and stored for up to 60 days after your order has been completed.

    Didn’t get a download link but was notified that your order is completed? Check your junk mail folder and if it’s still not there, reach out to us and we can send it again.

  • Negatives, where do they go?

    Uncut and unsleeved negatives are returned at no cost to you if you pick up in store. All mail in orders that don’t opt to have negatives discarded must add “Negative Return” to your cart. We do offer cut and sleeving in binder ready pages for $2 a roll.

    Utilizing our drop boxes and don’t wanna come to the lab for pickup? We can mail your film back to you as well. Just add “Negative Return” to your order.

  • Scan Size? How big or little should I go?

    Are you only posting to social media and getting small prints? Regular JPEG is all you need.

    Large JPEG files are for those creatives who will want to both print a bit bigger (16×20 and beyond) and look at these on a big screen.

    Ready to go BIG? Large TIFF is great for really seeing every little detail (we’re talking archival quality) with a print capability of 16×20 and beyond. In addition you also get great flexibility for post process editing in Photoshop or Lightroom (or whatever photo editing software you use).

  • JPEG or TIFF?

    JPEG files are always adjusted for colors to give you a balanced image straight from the lab. TIFF files are a flat color profile allowing you to adjust the colors exactly the way you like in photoshop, Lightroom, etc.